For the safety of our guests in wheelchairs during boarding of the Primate Expedition Cruise, wheelchairs may not be accommodated on the catamarans due to varying levels of the lake. Similar to many rides at attractions, guests in wheelchairs must leave the chair on the dock and transfer into one of the seats on the boat.
The main path through the garden is almost a mile in length and is paved. There are some alternate paths and viewing areas that have natural paths. Click here for a zoo map.
In compliance with the Americans with Disabilities Act, fully trained Service Dogs are welcome at Naples Zoo. It is our intent for all guests to safely enjoy the zoo's experiences while being responsible stewards of the rare animals in our care including rules set by the USDA Animal Welfare Act. Because of this, we have the following considerations where the presence of a service dog poses a safety threat. We recognize that these guide dogs are highly trained and reliable. These considerations are based on the exotic animals' reactions, not the guide dog's actions or responses.
Guide dogs are welcome to rest in the Zoo's climate-controlled office space for all or part of the day where they will be away from the general public and provided water.
Feature Shows in Safari Canyon: As service dogs are very close to the exotic animals without the presence of barriers, some animals may try to attack an unfamiliar dog while others may try to flee the perceived predator. As Zoo staff are in direct contact with animals, an agitated animal could injure itself or Zoo staff. Because of this danger, service dogs are not permitted inside the show area during the presentation. Before and after the show, service dogs may guide individuals to and from a seat when there are no animals present.
Primate Expedition Cruise: The primates reside on a barrier free island system. A perceived predator in their vicinity may lead to the monkeys, apes, or lemurs leaping into the water and drowning. For this reason, service dogs are not permitted on board.
Leopard Rock: Leopards have an unusually high interest in attacking dogs. Service dogs must be kept a minimum distance of thirty feet (9.15 m) back from this exhibit for the safety of the cats.
All Zoo exhibits should be approached slowly to give the Zoo animals time to react to the presence of a service dog. For everyone's welfare, if an animal appears distressed or agitated, the dog should be immediately moved further back or walked beyond the exhibit completely.